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Training si dezvoltare » Positive Management of People and Situations      « inapoi

POSITIVE MANAGEMENT OF PEOPLE AND SITUATIONS

Situations and people cause challenges in the workplace everyday. Sometimes it is not easy to manage the situation in a positive way. This program provides tools and techniques to facilitate constructive interactions.

At the end of the program attendees will have added to their skills base:

Recognise different behaviours and the positive or negative impact

Identify and address positive mental attitude and confidence gaps

Use verbal and non verbal communication appropriately

Manage difficult people and, difficult situations confidently

Develop a personal action plan for implementation

The maximum number of delegates for this program is 10.

Duration: Two consecutive days
Delivery language: English


PROGRAM OUTLINE

Day One

The role of a positive mental attitude

Communication

Behaviour choices

Attitudes and behaviour

Recognising rights and responsibilities

Personal action plan Day One
Day Two
Managing difficult situations and people

Assertive communication

Tools and techniques

Criticism and praise

Managing pressure and dealing with difficult situations

Conflict Resolution

Consolidation

Personal action plan
 
 
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